Shipping policy

SHIPPING POLICY

At Zainza, we aim to process and deliver your orders as quickly and safely as possible. This Shipping Policy explains how we process, dispatch, and deliver orders within Pakistan.

1. DELIVERY AREA

We currently deliver orders across Pakistan through third-party courier and delivery services.

Delivery availability may vary depending on the customer's location and courier coverage.

Some remote or difficult-to-reach areas may require additional delivery time.

2. ORDER PROCESSING

Orders are generally processed within 1–2 business days after they are placed.

For Cash on Delivery (COD) orders, we may contact you through phone or WhatsApp to confirm your order before dispatch.

Orders may take longer to process during weekends, public holidays, sales, promotions, or periods of unusually high order volume.

Once your order has been dispatched, you may receive a shipping confirmation or tracking information where available.

3. DELIVERY TIME

Estimated delivery time within Pakistan is generally:

  • Major cities: 2–5 business days
  • Other cities and areas: 3–7 business days
  • Remote areas: 5–10 business days or longer, depending on courier coverage

These are estimated delivery times and are not guaranteed.

Delivery may take longer due to weather conditions, public holidays, courier delays, incorrect address information, security restrictions, natural events, or other circumstances beyond our reasonable control.

4. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed during the checkout process or communicated to the customer before the order is confirmed.

From time to time, Zainza may offer free shipping, discounted shipping, or other promotional delivery offers.

Promotional shipping offers may have specific terms, minimum order requirements, locations, or validity periods.

5. CASH ON DELIVERY

Cash on Delivery (COD) may be available for eligible orders and locations.

For COD orders, the customer is required to pay the full order amount to the courier at the time of delivery.

Our team may contact the customer to verify a COD order before dispatch.

We reserve the right to restrict or refuse COD orders where we reasonably identify repeated order refusals, fraudulent activity, fake orders, or other misuse of the COD service.

6. ACCURATE DELIVERY INFORMATION

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name
  • Active phone number
  • Complete delivery address
  • City
  • Relevant area, street, house/shop number, landmark, or other information required for delivery

Zainza is not responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.

If additional delivery charges are required because of incorrect information or a requested address change after dispatch, the customer may be responsible for those charges.

7. DELIVERY ATTEMPTS

Our courier partners may make multiple delivery attempts according to their own operational procedures.

If the customer is unavailable, does not answer the phone, provides an incorrect address, or refuses to receive the parcel, the order may be returned to Zainza.

If the customer requests the order to be shipped again after a failed delivery or return, additional shipping charges may apply.

8. ORDER TRACKING

Where tracking is available, customers may receive a tracking number or tracking information after their order has been dispatched.

Tracking information is provided by the relevant courier service, and delivery updates may sometimes take time to appear.

For questions regarding a delayed or missing shipment, customers can contact Zainza using the contact details provided below.

9. DELAYED DELIVERIES

Delivery dates and timeframes provided by Zainza are estimates only.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Security or road restrictions
  • Strikes or operational disruptions
  • Incorrect customer information
  • High order volumes
  • Technical or logistical issues
  • Other unforeseen circumstances

If we become aware of a significant delivery issue, we will make reasonable efforts to assist the customer.

10. DAMAGED PARCELS

If your parcel appears to be seriously damaged, opened, or tampered with at the time of delivery, please contact Zainza as soon as possible.

Where requested, customers may be required to provide photographs or video evidence of the parcel and product so that we can investigate the issue with the courier.

Any claim relating to a damaged or incorrect product will be handled according to our Refund & Return Policy and applicable law.

11. WRONG OR MISSING ITEMS

If you receive an incorrect product, missing item, or a product that does not match your order, please contact us promptly after delivery.

Please provide your order details and any photographs or video evidence requested by our customer support team.

We will review the issue and, where appropriate, arrange a replacement, return, refund, or other suitable resolution in accordance with our policies and applicable law.

12. REFUSED OR UNCLAIMED ORDERS

If a customer refuses a COD parcel without a valid reason or repeatedly places orders and fails to receive them, Zainza reserves the right to restrict future COD orders from that customer.

Customers may still be required to pay any applicable delivery or return shipping charges where permitted by law and our policies.

13. CHANGES TO DELIVERY INFORMATION

If you need to change your delivery address or contact information after placing an order, please contact us as soon as possible.

We will try to accommodate the request, but changes may not be possible once the order has been processed or dispatched.

Any additional delivery charges resulting from an address change may be payable by the customer.

14. CONTACT US

If you have any questions about your order or delivery, please contact us:

ZAINZA

Email: zainza.support@gmail.com

Phone / WhatsApp: +92 304 3296 727

Location: Karachi, Pakistan

We will make reasonable efforts to assist you with your delivery-related questions and concerns.

Thank you for shopping with Zainza.